OVERVIEW OF RETURNS AND REFUNDS POLICY
We’re grateful that you’ve chosen to shop at Our Website. If you’re not entirely pleased with your purchase, we’re here to assist. The following terms apply to any products that you’ve bought from us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
Words that begin with a capital letter have meanings defined under the following conditions. These definitions are applicable whether they appear in singular or plural form.
DEFINITIONS
In the context of this Return and Refund Policy:
- “Company” (also referred to as “We”, “Us”, or “Our”) refers to
JULESPARK MULTI VENTURES LTD
HOUSE BO39, STANDARD ESTATE GALADIMAWA, ABUJA, FCT, NIGERIA, with Registration Number: 7944716.
- “Goods” refers to the items available for purchase on the Service, whether they are physical or digital.
- “Orders” refers to a request by You to buy Goods from Us.
- “Service” refers to the Website.
- “Website” refers to the URL accessible from https://epicreadsemporium.online/
- “You” refers to the individual using the Service, or the company, or other legal entity on behalf of which such individual is using the Service.
YOUR ABILITY TO CANCEL AN ORDER
Even though we’re confident that you’ll enjoy our products and goods, we understand that there may be situations where you would want or need to cancel your Order from our Website. To exercise your right of cancellation, you must inform us of your decision by sending a clear statement. You can inform us of your decision by:
By email: [email protected]
We will reimburse you no later than 14 days from the day on which we receive your refund request. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
DIGITAL GOODS:
- Purchase Of Reoccurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You can cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect the following day of the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or to the Services. The cancellation will not grant you the right to a refund and/or in-store credit for a partial Subscription cycle.
- Purchase of One-Time Digital Goods: You can cancel your Order within 7 days from the purchase, without giving any reason for doing so, by contacting our support at the email mentioned above. If a purchased Digital Good does not perform as described on the Website, you may contact our support at any time, and we will examine your claim, and if found justified, we will refund you. Refunds shall not be granted when there is purchase abuse.
- Purchase of Digital Services As Digital Goods (Digital Services): Due to the uniqueness and the personal nature of Digital Services, returns and refunds will be conducted on a discretionary basis. We have the sole and complete discretion to assess cancellation request per case, that will be sent to our support at the email mentioned above. We will consider some key factors such as the Terms of Use and if the Digital Services were executed according to our highest standards. On the other hand, we may consider your misconduct and/or improper use of the Digital Services. Incomplete Order may be canceled up to 7 days after the Order has been placed. Completed Orders or completed milestones may be canceled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is the latest.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
